Student Works has been providing quality
painting services at reasonable prices
since 1981. Their company employs
hardworking and enthusiastic university
students with serious summer jobs.
Each student goes through a training
program to ensure that they have the
proper skills required and actually
run their own business in a territory.
Each student must
manage their own sales calls for their
region and ensure that customer service
is of the highest quality. Each district
manager employees numerous student
managers and must also be able to
ensure that each customer receives
efficient and professional responses.
been providing the communication hub
for this $10 million dollar business
for the past decade. Every sales and
service call that is taken for Student
Works is handled by our message centre.
With the help of Student Works, TelePartners
has developed a program that solves
the issue of dealing with university
students on the go, and ensuring that
their clients receive timely and professional
Using a SQL database
for their postal code directory and
employee contacts, we have been able
to handle thousands of Student
Works calls in a timely fashion. Our
system is completely Windows-based,
and using T1s that come directly into
TelePartners, we ensure that no call
ever receives a busy signal or is
on hold for a lengthy period of time.
hundreds of calls each day for Student
Works using a postal code search engine,
and delivers messages on the go to
the right student manager via text
messaging or pagers. Copies of messages
are sent to their secondary emails
and district managers to ensure that
no call is missed. This also allows
district managers to ensure that each
student manager is following up on
every sales or customer service call.
provides Student Works with daily
summaries, weekly summaries and monthly
summaries of all the calls that are
taken for their company. This way,
their district managers and student
managers are able to ensure that their
painters are doing a great job.
year of 2003, over 95% of their clients
said they would use Student Works
Services again. The success
that Student Works had gives a good indication that each
of their clients were satisfied by
the work done and the experience they
had on a customer service level.
By working closely
with each Student Works employee, TelePartners
has been able to keep their student
managers informed of sales leads
and daily customer service inquiries.
TelePartners has also been able to
provide their district managers with
reporting tools that enable them to
effectively manage their student managers.