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TelePartners Wins Award of Distinction

 

TORONTO Oct.27. TelePartners Contact Centre, a leading provider of Inbound Customer Care and Outbound Business to Business Services, has been awarded the prestigious Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X).

 

TelePartners operates a 55-seat call centre in Toronto . Its past and present customers include the Canadian Tourism Commission, Danier Leather, Spin Master Toys, Staples Business Depot, and UNICEF Canada. TelePartners is part of The AnswerNet Network, based in Princeton, NJ, USA. AnswerNet has over 50 contact centers and 1,600-plus seats.

 

"We are thrilled to have won this award," says TelePartners President W. Fletcher Keating. "It is a tribute to the dedication and hard work of our team."

 

The Award of Distinction is presented to those contact centers that provide excellent inbound customer care measuring, courtesy, etiquette, accuracy, response times and use of proper call techniques.

 

"The Award of Distinction was conceived to celebrate excellence in Inbound Customer Care for those Call Centres responding to the more complex requirements of e-commerce and consumer response," says CAM-X President Lillian Lyle. "We congratulate the employees of TelePartners for their attention to detail, their dedication, and their overall commitment to providing their clients with top-notch service."

 

About The Canadian Call Management Association

 

The Canadian Call Management Association www.camx.ca is a trade association for the call centre industry which includes: call centres, telephone answering services, voice-mail services, telemarketing services, and other communication services. Their goal is to contribute to their members' profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of the industry.

 

About TelePartners

 

TelePartners (www.telepartners.com) is a leading provider of Internet based inbound customer care services and outbound business to business services. It combines a full service inbound/outbound centre with in-house web application development and support. TelePartners is part of the AnswerNet Network (www.answernet.com) AnswerNet is the world's largest telemessaging call center business. It serves over 35,000 clients, and processes more than 60 million contacts annually.

 

For more information contact Colin Mohamed, Director of Account Management @ 877.234.6416.

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