Completes Major Technology Upgrade
Call Centre Inc., a leading supplier
of Customer Care and Marketing Services,
announced today that a $250,000 upgrade
to its service platform has been successfully
installed for use.
The new platform
will provide the beginnings of an
end to end Contact Centre Solution
from a technology perspective.
has always provided blended inbound/outbound/email
and web based solutions to our customers.
Our clients see us as an extension
of their marketing team rather then
just a simple call centre’ says
President, W. Fletcher Keating.
in this technology will continue to
help our customers attain better results
in their customer care and marketing
and Off-the Shelf Hardware
Based on digital
switching technology by Braxtel Communications
of Boston Massachusetts and Alston
Tascom of Chino California, the system
is designed using Windows operating
systems, SQL databases and non-proprietary
hardware components readily available
through multiple industry channels.
The new systems
provide state-of-the-art blended capability
for standard PBX functions, email,
web, inbound call handling, efficient
outbound call making, full IVR, voice
logging and voice mail.
successfully adopted this new capability
with its user software, and integrated
it with the applications platform
already in place, allowing for the
immediate enhancement of all systems
capabilities and more options for
been a leader in the provision of
web-based systems to clients since